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Terms of Use


As a condition of using this service, you agree to:

As the first person, state the content of the complaint and suggestions.

Not submit the same complaint repeatedly.

Not authorize others to submit complaints and suggestions.

Not use ComplainHero for any commercial purpose without authorization.

Not use this service for illegal purposes.

Comply with all terms of use and local laws, and take full responsibility for what you state.

Grant ComplainHero exclusive, irrevocable, perpetual, royalty-free and global copyright licenses, including private display, use, copying, execution, translation, transmission, modification, adaptation, archiving and distribution of reports.

Defend and compensate ComplainHero and its senior staff, directors, employees, agents and third parties, and protect them from any loss related to your use of this service, or any costs and liabilities arising therefrom .

Check this terms page from time to time for any changes. ComplainHero reserves the right to modify these terms of use without notice.

As a condition of using this service, you understand:

ComplainHero will not review the content of user complaints or merchant replies, nor will it investigate them to ensure accuracy, completeness, reliability, and effectiveness, nor will it draw any conclusions. The user assumes full responsibility for the accuracy of the submitted content.

ComplainHero will pass the user complaints and suggestions to the related merchants for follow-up, together with the users' contact information.

ComplainHero does not guarantee that all complaints will be dealt with, and will not make any compensation for cases in such case.

ComplainHero will not accept cases that have been accepted or handled by courts, arbitration institutions or other institutions including the Consumer Council.

The ComplainHero is a bridge connecting consumers and merchants, and has no responsibility to resolve user complaints.

ComplainHero reserves the right to terminate the service at any time, including not continuing to follow up any user's complaints or suspension, and to terminate or change all or any part of its website and service scope without prior notice.


Regarding privacy, ComplainHero promises that it will never disclose user personal information, including phone or email addresses, to third parties except the related merchants, and this item will not be changed due to changes in the terms of use.

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