食物質素 Food quality

The Only Place in

Hong Kong

Letting Consumers

Complain to All Merchants

After they improve,

You help yourself and other customers

*Merchants include restaurants, public transportation, shops, telecommunication companies, banks, etc.

Achievement

---

Total

Suggestions

---

Merchants'

Responses

---

Complained

Companies

Complaint Handling Performance List

Top Ten

Calculated based on the company's complaint and suggestion response quality, response speed and compliance with other ISO10002:2018 complaint handling standards

Complaint Cases

Complaint

 After eating, it’s okay to add someone to sit, but if you don’t finish eating, I’ll be accepted.

Suggestion

Be sure to ask if you can eat well before you finish eating.

Merchant's Response

I'm really sorry, we will pay more attention to our service standards, thank you for your point.

Complaint

Cut the network before the phone bill expires.

Suggestion

First inform the customer of a valid time/send the current period to the next period and pay together.

Merchant's Response

Sorry, it should be a misunderstanding. We will prompt the customer to terminate the service due to payment problems by SMS. Maybe you didn't notice it at the time, so I apologize here and hope that it did not cause you too much inconvenience.

Complaint

At that time, there were a lot of people in the women's fitting room, but there was an unused fitting room on the men's side, but I was told by a female employee to go back.

Suggestion

I think there are too many people on the side of the fitting room, which can be handled flexibly to shorten the waiting time.

Merchant's Response

Because our fitting room uses curtains. For security reasons and to avoid unnecessary misunderstandings, we do not recommend female customers to use the fitting room in the men's clothing department or for male customers to use the fitting room in the women's clothing department. Thank you very much for your feedback. We will review the design of the fitting room with the headquarters.

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1

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2

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Service is all free

Your frequent use

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3

Carefree

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No need to talk directly with anyone

No embarrassment and stress

4

Effective

Act according to

ISO10002:2018 standards

Complaints go directly to management

What are you waiting for? Immediately make good all the unpleasantness!

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